Send approval in slack via assist from ticket created in JSM from customer portal

Deepesh Khanal

Hi there,

I have successfully connected a slack request channel with JSM board. Now i can create a ticket from a slack post in that particular channel by simply using ticket emoji. My request type has an issue type containing approval workflow. So in the ticket created from slack if i put approver, the approver would get a message from assist with the option to approve or decline and it auotmatically syncs in JSM board.

However is there a way when ticket is created seperately lets say from customer portal but not from slack request channel. Is there a way approver get a slack notification in the same way as of above via assist?

Christopher Yen

Hi @Deepesh Khanal I believe this is a native function in the JSM - Slack integration. 

Some things to check would be the approval setup, here is some documentation to reference: https://support.atlassian.com/jira-service-management-cloud/docs/work-on-issues-in-slack/

Integration setup: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/ 

I believe it revolve around using the 'Approvers' field