Hi! I haven't accessed my Jira board in a while and recently tried to but it keeps sating that the page is unavailable - screenshot below. Could I still access the url or the data I had in there?
Hello @Foluwa
Welcome to the Atlassian community.
Are you using a Free Jira subscription? Are you the person that set up the subscription/site?
If you are using a Free Jira subscription:
Hi @Foluwa ,
Welcome to the Community! Do you know if other users are experiencing the same issue? Did you try with a different browser or machine?
It seems that Jira is operational:https://status.atlassian.com/
If the issue persists you can contact Atlassian here: https://support.atlassian.com/contact/
Yes, it's the free subscription and I set it up.
It's at least 6 months ago since any user accessed the site, I just checked my mail and see the deactivation notice.
Is it possible to retrieve access to the site, since I received the last deactivation notice a month ago?
Thank you.
Thanks!
Refer to this for information about how long data is retained for an deactivated Free subscription.
https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#How-does-cancellation-impact-my-data
The data may be retained for 60 days or 15 days, depending on the Billing Experience applied to your site.
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