Automation rule to a shared email address

Sherry Nightingale

Hi

 

I am setting up a new agency and six users - all will be set up using their own company email addresses

 

They do have a shared email address - can Jira notifications be sent to their shared email address although they are set up using their company email addresses?

 

Thanks

Sherry 

Tomislav Tobijas

Hi @Sherry Nightingale ,

This depends on the mail system/provider you're using for this particular shared mailbox, but it is generally possible to set it up the way you mentioned.

For example, we're also using one shared mailbox and 5 or 6 of us get all emails sent to that particular address (and we also have our own business emails).
The same would work if we used this mail in notification schemes or automation.

Hope this helps.

Cheers,
Tom