Service Project tickets marked as resolved incorrectly staying in queue

Question

Goal

Resolved tickets to disappear from All Open queue.

Problem

Currently they remain in queue, even though I have marked show only unresolved tickets. I assume I have removed some correct logic to make this fail; can anyone help me fix this? We have a simple workflow as you can see; every status should be able to flow to every status. All we need is resolved tickets to fall off.

Mikael Sandberg · Answer

Any copied workflow that is not active (linked to a issue type) are inactive, and if you go to the inactive workflows tab you should see it there.

Blake_9lrh2u · Answer

Ok i researched what a post function is and how to accomplish this, here is the article i found: https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-a-jira-issue-313467778.html

All went smoothly until 2.L. This just does not make sense; I made a "copy" workflow so i can edit. But, does not appear anywhere on this list.

Mikael Sandberg · Answer

So in your workflow you need to set the resolution on the transition to Resolved, and you do that by adding a post function. For existing requests that are in Resolved status you can create a scheduled automation that sets it. This KB mentions that you can add a transition in the workflow to set the resolution on existing requests, but I find it easier to do it via automation.