How to support WCAG audit of applications?

Question

I'm looking for a workflow to track audits of WCAG compliance in our portfolio of applications. Ideally an auditor will validate WCAG criterion through some form, acknowledging compliance/noncompliance to specific WCAG criteria. Noncompliant criteria would generate Jira work tickets.

At any point we'd like to report on either an individual app and list all noncompliant issues present in it, or, for a specific WCAG criteria, all apps failing it.

We use Confluence for project documentation, Jira for work tracking, BitBucket for source control, and Compass as our catalog. I'm curious which functionality present might be crafted into such a solution? I keep looking at the Confluence database. Seems like a good starting place, but its not clicking for me. I tend to overcomplicate things too, so maybe I'm missing something obvious. Any/all ideas, inside or outside of Confluence are much appreciated.

Christopher Graff · Answer

That's where I started @Jehan Bhathena but what broken down is the reporting - being able to report on all applications possessing a particular WCAG deficiency or conversely all deficiencies within a specific app.

The farthest I've gotten is a Confluence template containing a table as you describe. When there is a WCAG deficiency a Jira ticket is created and associated with the correct Compass Component. With that I can review the WCAG compliance of a single app from the Confluence page, a Jira query, or in Compass. But I have not figured out how to report on all apps with a specific deficiency without manually visiting each Confluence page. That's where I was hoping the database doc type might come in. But I haven't figured that out yet.

Jehan Bhathena · Answer

Hi @Christopher Graff ,

If i've understood your use case correctly you'd like to track the WCAG checklist thru confluence, and if something/someone is non-compliant you'd like to raise a Jira ticket for that specific user or page?

Assuming the above stands true then you can use "Tables" in confluence to create a list of all the points that you need to cover under a certain page? If you need the Table common across all the pages then would recommend setting it as a Template to be used when creating a new page.

In terms of creating a new Jira ticket for a noncompliant page, I'd suggest using the Confluence automation, which can be triggered on the page's status or label (or etc), and based on that page the action can be set to create a JIRA ticket.

Do let us know how it goes, and if this helps. :-)