Custom Field

Question

Hi,

Please i'll like to pick the communities brain.

I created a mandatory custom field (Yes/No values) for tickets (Stories, Tasks, Subtasks) with GDPR Implication for a team.

The team reviews this tickets Quarterly and miss out on some of it.

The ask now is "if the Yes value is picked and ticket is created, can a notification be sent to an email address so the ticket can be reviewed asap"

I hope this makes sense.

Would love to hear your thoughts.

Regards

Remi

Ugnius Aušra · Accepted Answer

Hello @remi

Yes, of course! There's action in automation called - Send email. While choosing it you send notification to specific user, or to assignee and etc.

unknown · Accepted Answer

Hi Remi,

Yes, you can set up an automation rule in Jira to send an email when a ticket is created with the custom field set to "Yes". Here's how you can do it:

* Navigate to Project Settings and select Automation.
* Create a New Rule:* Trigger: Choose "Issue Created".
* Condition: Add an "Issue Fields Condition" where your custom field equals "Yes".
* Action: Select "Send Email" and configure the recipient and message content.

This will automatically send an email to the specified address whenever a ticket meets the condition.

For more advanced user management features, you might consider My User Manager for Jira.

Hope this helps!