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Does automations apply to every project?

Gonzalez Mendez, Javier

I've set up a really basic automation which only checks if the ticket has an attachment and then deletes it if the name is Dni. I created then 3 tickets, all in different statuses, but all of them with a Dni.png attachment, but it still doesn't get deleted nor the comment posted, as it wouldn't get identified by the automation.

Do you identify any errors?

Thank you for your time in advance

Accepted answers

Walter Buggenhout

Hi @Gonzalez Mendez, Javier and welcome to the Community!

While reviewing older questions, I bumped into yours. Did you manage to get this resolved?

If not: your automation rule's trigger is scheduled - running every Tuesday at 2 PM. A scheduled issue trigger requires you to specify a JQL filter that returns issues (in your use cases preferably issues that have attachments).

From your question and screenshots it is not clear if you have specified a filter there and what it looks like. If your filter looks somewhat like this:

attachments is not empty AND updated >= -7d

I would expect your rule to work, as long as it does not return more than 100 issues. Your additional condition to check if attachments exist would then even become unnecessary.

Hope this helps!

All comments

Ugnius Aušra

Hey @Gonzalez Mendez, Javier ,

If your creating automation from project settings, so it only executes in that project.

If you create or update automation from System -> Global automation, there you can select multiple projects.

Gonzalez Mendez, Javier

Thank you for your response @Ugnius Aušra . I did it through the project settings (IT) and created also IT-tickets. So it should identify them?

Are there any logs for the automations?

Thanks!

Ugnius Aušra

@Gonzalez Mendez, Javier Yes, it should identify tickets, who were created in IT project.

Yes, you also check automation logs from two different areas.

From Project settings -> Automation (Then select specific automation you wanna check) -> Audit logs.

Or from System -> Global automation -> Audit logs.

Walter Buggenhout

Hi @Gonzalez Mendez, Javier and welcome to the Community!

While reviewing older questions, I bumped into yours. Did you manage to get this resolved?

From your question and screenshots it is not clear if you have specified a filter there and what it looks like. If your filter looks somewhat like this:

attachments is not empty AND updated >= -7d

I would expect your rule to work, as long as it does not return more than 100 issues. Your additional condition to check if attachments exist would then even become unnecessary.

Hope this helps!

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