How to make a rule for starting or closing a ticket with automate function?

光野 かおる

 

I would like to create rules when creating and closing tickets. Our team often fails to fill in some fields when creating a ticket. Therefore, specifically, We would like to set a rule that a ticket cannot be started or closed unless all fields are filled out. I know that we can create some rules with the automate function, but I didn't see anything in that section that forces the jira ticket items to be filled out. Where can I use the function to create this rule? Translated with DeepL.com (free version)

Rilwan Ahmed

Hi @光野　かおる ,

Welcome to the community !!

You need to make use of Field required validator for Create and Close transitions. When this is applied, until the field are updated with values, user will not be able to create ticket or Close ticket.

To add validator,

1. Verify the workflow used by the selected issue type
2. Navigate to the workflow from within the project Project Settings > Workflows > Edit
3. Select the transition to add the validator 

Sample screenshot for your reference:

Please note: If the workflow is used/shared by different issue type and projects, validator will be applied to all. So it is necessary to make a copy of workflow and add validators to it and then map the copied workflow to only required project and issue type.