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Not able to add Story point Estimate on creating the Jira

Raman Verma_ldy754

I just created a Jira cloud instance to explore Jira and its features. I created one team managed Scrum project in JIRA and imported some issues using .csv. It all worked well and I can see the items in the project.

I am trying to update story point (using Story Point Estimate field) in the Backlog view and it says "Failed to update" -The items may not be editable.

I created a new item using Create button and added User story Estimates and it says

"Field 'customfield_10016' cannot be set. It is not on the appropriate screen, or unknown.".

I can see the Story point Estimate field but it is not letting be edit in already created items and not even letting me create a new item with story points.

Accepted answers

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Carlos Garcia Navarro

Hi @Raman Verma ,

Do you have the field in the 'edit' screen? https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/

Raman Verma_ldy754

Hi,

Nope. There is no "Edit" screen but I also don't see the field when I click the item. I see other fields but not his one.

Bill Sheboy

Hi @Raman Verma -- Welcome to the Atlassian Community!

Please post images of the screen and errors you see for the team-managed project when:

updating the story point estimate in the backlog view
creating a new issue and setting the story point estimate

Until we see those images for context...

For a team-managed project, the story points may be set / updated in the backlog view by selecting the number value to change it.

And for the create issue view, the project admin may adjust the fields on the create issue view from the ... menu > show fields > and select the story point estimate field.

Kind regards,
Bill

Raman Verma_ldy754

Thanks for the reply, Bill.

1. Try to add Story point estimate using the backlog view

2. Getting this error

3. Click on Story link to open it and don't see Story Point Estimate Field.

4. Click on Configure and can see Story Point Estimate

5. Create a new Issue and add story point estimate gives this error

Bill Sheboy

Thanks for those images!

The problem is someone removed (or did not add) the Story Point Estimate field for the issue types involved.

To solve this as a Project Admin:

from the left side navigation, select Project Settings
select Issue Types
for each type you want the Story Point Estimates to be available...
- select the type
- at the right side, search all fields for the Story Point Estimate
- drag it over to the area where you want it to display: "description fields", "context fields", or "hide when empty" fields
- Save changes
- dismiss the "Issue Type Updated" alert
go test the field can be set from the backlog for each type updated
go test the field can be added to the create view for each type updated

Raman Verma_ldy754

Thanks for the reply. But as per the images shared above, I do see the Story Point Estimate is already added to "Context Fields" for all the needed Issue Types.

And searching again on the right side won't give any result since it is already added.

I have also attached the images that show the field but giving me some errors on clicking the create button.

wandana

Had the same problem and got past it by removing the field from the Project's field list and re-adding it. Seems to be a glitch in Jira

Go to Project Settings -> Fields. Find 'Story point estimate' field. In the ... menu click 'remove field'

Add field back with 'Add Field' at top right corner

Configure the 'work type' again to introduce the field into the 'Context fields' list.

And voila it starts working now!

(just took 2 hours to fix!)

Mohammed Shakhib

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

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