Does anyone know if Atlassian takes regular backups of our production environments?

Question

If something catastrophic happened in our prod environment, is Atlassian taking regular backups that can be restored if needed?

Aaron Pavez _ServiceRocket_ · Accepted Answer

Hi @Margarita

Atlassian has backups of your instance,. but only for issues caused on their side (updates rolled out that break things or outages). But not for customer use.

https://www.atlassian.com/trust/security/security-practices#backups

There is a shared responsibility for managing customer data:

https://www.atlassian.com/trust/security/security-practices#sharing-responsibility-for-managing-customer-data

Atlassian assumes you have backups of your instance data.

More on that here:

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/

Regards

Daria Kulikova_GitProtect.io · Accepted Answer

Hello @Margarita ,

I'd like to add to @Aaron Pavez _ServiceRocket_ complementary answer - here you can read more about the Shared Responsibility Model: https://community.atlassian.com/t5/App-Central-discussions/Atlassian-Cloud-Security-Shared-Responsibility-Model-Who-Is/td-p/2489833