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Automation to overwrite a custom text field when data already exists

Donna Thomas_r54t0h

Hello,

I have an automation rule that updates a custom text field (Testing Approved By) using the smart values: {{issue.LOB1}} - {{now.mediumDateTime}}, when an issue is transitioned from "Ready for UAT" to "Ready for Migration." Where LOB1 is the Line of Business tester in this case. On occasion the LOB1 field is not filled in, so the custom text field does not reflect the name of the tester. Once the issue is updated with the correct tester, I need this Tester Approved By field to be replaced/overwritten with the new data.

Any thoughts would be greatly appreciated.

Thanks,

Donna

Accepted answers

Evgenii Isaenkov

Hi, @Donna Thomas

Welcome to Atlassian Community!

You can make new rule, to trigger on field change. It must look for changes in field LOB1

If value changed, than add condition, to check, that this field is not empty.
After that add action to edit issue, select field "Testing Approved By" and fill it with {{issue.LOB1}} - {{now.mediumDateTime}} value.

All comments

Evgenii Isaenkov

Hi, @Donna Thomas

Welcome to Atlassian Community!

You can make new rule, to trigger on field change. It must look for changes in field LOB1

Donna Thomas_r54t0h

Hi, Evgenii.

Thanks for the response. I should have added, the field is not empty. The first attempt populates it with the DateTime, just no LOB (ex: - Nov 4, 2024 1:13:19PM). I need it replaced with; Donna Thomas - Nov 5, 2024 2:00PM.

Donna Thomas_r54t0h

Sorry for my confusion. I overlooked the word "not" in your response. Your suggestion should work. Thanks again.

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