Is there a way to have the automation rule error be a comment on the issue?

Question

like here's the use case - we have an automation rule that closes a ticket after 7 days of no activity, and it transitions to done, but if the support person didn't log their time, it won't transition successfully bc it's a field required validator (which is expected behavior and what they want), but there's no notice to the support person to log their time so the automation can close it the next day

Andrea Robbins · Accepted Answer

I ended up just adding an extra condition based on the field it was erroring upon instead of commenting as a result of an automation rule error (which doesn't seem to be possible)

Bill Sheboy · Accepted Answer

Hi @Andrea Robbins

Did you try using an if / else condition, so the comment is only added when the time entry is missing and otherwise the issue transitions as expected?

Kind regards,
Bill