Hi community!
TL;DR: Is there a way to see the "delivered-to" email address in a Jira ticket?
Context
We have the same support email for several clients, and we are receiving tickets via email on a JSM project. While this works fine, sometimes we find it a bit difficult to see from which client are we receiving requests, because users often use gmail or yahoo accounts when making the request. Then, we need to ask them where are they coming from, which is a bit odd.
As our email is a Google Workspace account, we wanted to use their aliases. So we can use support+client1@company.com, support+client2@company.com, etc. On Gmail, we are able to see the "delivered to" email, and we can quickly see the client. On the Jira email import log, we also see this value. But we don't see that address on JSM tickets. Is there any way to, at least, show it? Bonus if we can make an automation like adding an organization to the ticket when the alias is X.
Thanks in advance!
