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How to see who is cloning tickets in JSM.

Closier K _Katrina_

I am about to hide the cloning option for change tickets as we're seeing incorrect information being transferred and not updated when the clone is done.

Is there a way to see who is cloning tickets? A JQL perhaps?

Thanks

Accepted answers

Manoj Kumar Gangwar

Hi @Closier K _Katrina_ Welcome to the community!

You can check it on the Issue. go to the Activity> History> then you can check if the issue was cloned then it should show the user name who updated the Link (This issue is cloned by Issue Key)

All comments

Manoj Kumar Gangwar

Hi @Closier K _Katrina_ Welcome to the community!

You can check it on the Issue. go to the Activity> History> then you can check if the issue was cloned then it should show the user name who updated the Link (This issue is cloned by Issue Key)

Closier K _Katrina_

Much appreciated @Manoj Kumar Gangwar i'll do that for individual tickets. Do you know if there is a way to filter out all cloned tickets by date cloned? Thanks

Manoj Kumar Gangwar

Natively, it is not feasible, but you can achieve it using third-party plugins.

Closier K _Katrina_

Thanks

Petru Simion [Simitech Ltd.]

Checking issue by issue in History can proove inneficient.

You can use CIFJ - Issue History Dashboard for Jira, an app developed by our company.

https://marketplace.atlassian.com/apps/1235591/cifj-issue-history-dashboard?hosting=cloud&tab=overview

You can search, filter and export to CSV for isssue history in any project.

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