Sending API web request error with multiple lines

steven.allcock

HI,

 

I am trying to send an web request API to a status page we have and when there is a single line of text in the custom field it works however if you add any new lines the request fails with BAD REQUEST

e.g - working

No business impact. No customer impact 

e.g - Not Working

No Business impact

No Customer Impact

What do i need to change to the "incident_details" part to make multiple lines work in the API web request!? (it's also the same with Business /Customer impact but the fix for this will apply here)

Here is my API Call

{ "statuspage_id": "XYZ",

"incident_id": "{{issue.customfield_14416}}",

"incident_details": "\n Incident Update: {{issue.customfield_14408}} \n \n Business/Customer Impact: {{issue.customfield_14409}} \n \n Next Update: We will provide a further update in {{issue.customfield_14414}}.\n \n Incident Manager: {{issue.customfield_13934}} \n \n Impact Start time: {{issue.Customfield_14410.mediumDateTime}}",

"message_subject": "Incident Update: {{issue.summary}}",

"notify_email": "1",

"notify_sms": "0",

"notify_webhook": "0",

"social": "0", "irc": "0",

"msteams": "0",

"slack": "0",

"current_status": {{currentstatusvalue}},

"current_state": {{currentstatevalue}}

}

Tuncay Senturk _Snapbytes_

Hi @steven.allcock 

the newline characters (\n) in your custom field are causing the JSON to become invalid. You can use .escaprJson function to escape special characters like new line in you case

{{issue.customfield_14408.escapeJson}}

if it does not work you might want to escape characters by replacing them

"incident_details": "{{issue.customfield_14408.replace("\n", "\\\\n")}}",