Unable to suspend a particular User in JIRA

Question

I'm responsible for user management in JIRA, including inviting and suspending users. However, when I attempt to suspend a specific user, I receive the message, "Some actions aren’t available to you because of your role," even though I can suspend other users without issue.

Please help me to understand the issue and share some advise for suspending the user

Dick · Accepted Answer

Hi @Nandhini M ,

Suspending users is done by the Organisational Admin. This is a different role from your product adminship. Maybe you have both roles, be sure to use the correct page for it:

https://admin.atlassian.com and choose your organisation, select Directory, then select Users.

Hope this helps you manage your users,

Dick

Cristian0791 · Accepted Answer

Hi Nandhini,

First of all try to clear cache. It may help you.

If you still cannot susspend the user this may be related to Active Directory or External Directory or the user may be in Admin or siteAdmin role.

Hope this helps.