I removed groups from the portal now the request types don't show.

Question

I have five request types and I put them in groups because I didn't like their order, but they really don't need to be grouped so I removed the groups.  Now the request types don't show in the portal.  How do I get my original list of request types back on the portal?

Vanessa Scherstrom · Answer

When I select the request type in the project the "..." does not give me the same options you say.  I have "Request types" not "Request Management" and no option for "Service Requests." The only thing I got under the action column for my request types is the option to delete.  I think we have different versions. Or maybe its different for team managed projects vs. company?  Not sure.   But it was your hint that led to the solution, but not how you got there.

Joseph Chung Yin · Answer

@Vanessa Scherstrom -

To create new portal group, you can also go to what I suggested.  Once you select the request type, then you can click on the "..." under the Actions column >> under the "Portal Groups" section, click on Edit.

In the pop-up window, you will also see the ability to create new group.

I am glad you found the other way as mentioned by you in your reply.

If my suggestions helped you.  Please click on Accept answer when you have a chance.

Best, Joseph

Vanessa Scherstrom · Answer

For me I had to go to Channel & Self Service -> portal setting and customize by adding a group named "General".  That worked.  I didn't get there from Request management.  Tip on creating a general group did the trick, but we got there in different ways I think.