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I am not receaving verification code to be able to verify my identity

Alexandra Roganova

I am not receaving verification code to be able to verify my identity;
- I do not have anything in my inbox/spam and etc,
- got back from the Admin on my side, that "The user has been deleted and reinvited again"
- do not have blocked email, that i can see from my account

Accepted answers

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Samuel Gatica _ServiceRocket_

Hi @Alexandra Roganova

Welcome to the community!
If your email is on the suppression list only Atlassian Support can remove this, please create a ticket with them.

Best regards

Sam

Alexandra Roganova

Thank you for quick reply!

Alexandra Roganova

@Samuel Gatica _ServiceRocket_
I am sorry to disturb you once again, but Atlassian Support page does not give option for ticket submitting.
The URL, written to the page is the servicedesk, to witch I try to get access to ( and stuck with no verification email).
Is it any other way to submit a ticket? Screenshot 2024-11-04 205411.png

Samuel Gatica _ServiceRocket_

Hi @Alexandra Roganova

Are you the administrator for that site? If not, please reach out to the site administrator to request that they create the ticket on your behalf.

Andy Heinzer

Hi @Alexandra Roganova

I found there was a suppression on our side that was keeping notifications and other Cloud emails from being sent to your address. I have cleared that suppression from our side. Try to resend the verification now, it should come through.

Andy

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