I am trying to use Service Desk's Organizations field to help populate my "Customer" field in Jira Cloud by automation.
When I try to set the automation rule, Organizations is not an available field for me to copy the value from.
Hello @Taryn Lachter
What is the field type for your "Customer" field?
Are you working with a Team Managed project or a Company Managed project?
Can you show us a screen image from the Automation interface showing us where you are trying to select the "Organization" field?
The Customer field is a dropdown that is sourced from a manually managed list of values within our settings. This is a Company Managed project, we don't have team-managed projects.
If Customer is a Selection List type of field, then you may not be able to copy directly to it from the Organizations field as they are not the same type of field. You may have to use the More Options area to copy the data using JSON code.
What information do you have as options for your Customer selection? Are you populating that with the names used for your Organizations?
I tried using a smart value for the Organizations field {{issues.organizationName}} but that didn't work either. Organizations is a native Service Desk feature where you create each one individually, it doesn't come from a list. The names are the same and spelled the same but they technically are not the same values according to the system.
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