Confluence Page becomes unresponsive when importing a large file

Question

I've tried to import my existing word file with 25 Mb size in a new page on Confluence

But the page became unresponsive when importing the file.

I have tried in 3 different laptop specs and still have got the same issue.

after waiting for 10-20 minutes, the page became responsive.

Is this a Confluence performance issue or a laptop performance issue?

Dan Breyen · Accepted Answer

Hi @Ersa Aditya Hasdianto I looked out on Atlassian's Jira site and found CONFCLOUD-76068 which looks very similar to the issue you are experiencing.  I voted for it, and you can vote for and watch it to get further updates on its progress.

Have you tried stripping down the word file to see if it could be a size issue and still get it imported.  Maybe removing some images, or consolidating some text?  Is it possible to break it into several documents to get it imported?

Hope that helps.

Kristian Klima_gtcuat · Accepted Answer

Hi @Ersa Aditya Hasdianto

Been there, done that.

If the issue is the word file being really long, try splitting it into smaller chunks as @Dan Breyen

What worked for me was

* a simple copy-paste of the docs content right onto a confluence page.
* opening the word document in Google docs and THEN doing the copy paste onto a confluence page. Which, to be honest, produces a much better result than a direct MS Word import :)