Due date to be set after 2 days when the user select a due date field in pop up screen in ticket

Seenivasan K

 

 

I have two transitions in workflow: reassign and done. When I moved the ticket to reassign, I created a pop-up screen containing the due date. now Due date to be set after 2 days when then the user made a change in the due date field in the screen. It should be blocked when users select today or tomorrow.
I need to block pop-up screen when moving done.

Tobias H

Hi @Seenivasan K!

I think it might be easier to use an automation that works kind of like this:

When Issue is transitioned to "Reassign"
Then edit issue
* Select Due date from the drop down
* In the field write {{now.plusDays(2)}}

As to my knowledge there is no way to block available dates in the date selector.

If you still wish for the users to set the date themselves, you could have the automation trigger only if "due date <= now.plusDays(1) and add a comment saying that it was moved due to the due date being too close to today's date.