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Single email for assignee when multiple issues are due for that assignee

mohit jangid

Hey,
I want to send a single email through automation. The scenario is like, I have multiple issues, and they are overdue at a same time. for this instead of getting single email for each issue, I want to get a single email to the assignee which comprise of all issues which are overdue. I want to try in cloud and data center version so please let me know it both the cases if it is feasible or not

Accepted answers

Bill Sheboy

Hi @mohit jangid

Please see this article from Atlassian describing an automation rule to do that. For your case, update the JQL used in the Lookup Issues action to meet your needs:

https://confluence.atlassian.com/jirakb/automation-to-send-email-only-once-per-assignee-1310985609.html

Kind regards,
Bill

All comments

Fazila Ashraf

Hi @mohit jangid

Instead of automation, use the filter subscription for this use case.

Refer to https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter

John Funk

Hi Mohit,

Set up a filter for the issues you want with assignee = currentUser() in the filter. Then you you can do a Filter Subscription and send it when you like. But be sure to click off the box to send the email even if the filter is empty.

mohit jangid

Thankyou, I want to understand it thoroughly like how can i restrict individual assignee to get the mail only when there is no overdue issue. and is there any way we can do this via automation

Fazila Ashraf

Filter -> assignee = currentUser() and duedate > now()

If you use the filter subscription approach as suggested in my answer, users subscribed will get a daily email (or as per your schedule set) with the list of issues which are overdue and assigned to them.

If there are no issues matching the filter that day for that assignee, no email will be triggered.

This is a recommended approach to this use case instead of using automation. May i know why you would like to handle this in automation instead?

mohit jangid

The subscription part is pretty much clear to me but I want to create an automation for this to understand the other side as well and then i can conclude which one i go with.
automagtion 2.png

John Funk

Why are you trying to make it complicated? The Subscription with that filter will give you an email to each Assignee with the issues for that Assignee.

Bill Sheboy

Hi @mohit jangid

Please see this article from Atlassian describing an automation rule to do that. For your case, update the JQL used in the Lookup Issues action to meet your needs: