Database "Media and files" are not accessible for other users

Question

Hi! Newbie here.

Currently, users cannot view or download PDFs from the database table; the files are inaccessible in the page tree and individual entry views. I’ve confirmed this issue through testing with multiple users in my organization. I'm unsure if this is a permissions issue or a bug — if it's the former, I don't know how to resolve it.

Ideally, the database table should function like a standard table: when users hover over multimedia, it appears clickable, and upon clicking, a viewing pane opens with an option to download the file.

Gary Long_eeh281 · Answer

Thanks @Bradley Allred !

I found that a bug report which corresponds to my use case has been created in january this year but with a low priority so I'll try a different approach.

https://jira.atlassian.com/browse/CONFCLOUD-80669

Bradley Allred · Answer

Hey @Gary Long— a very unsatisfying fix on my end: I toggled off “space permissions” for everyone except myself, logged out and back in, then restored the permissions. That somehow did the trick.

The database feature is a great addition to Confluence, but it’s riddled with bugs — for example, adding more than five rows with a media column makes the whole table unresponsive. I feel your pain. Hope you get a quick solution.

Gary Long_eeh281 · Answer

Hi @Valerie Knapp , @Bradley Allred

Did you get any update for that specific issue? I'm facing the same problem today.

Thanks !