Notification to reporter

Question

If i create a ticket and assign another reporter than myself, the reporter i assigned dont get notifications. Nether if i change reporter after the ticket is created.

i would like the notifications to be as normal, when a user creates a ticket he get notified when we (support) comments on the issue.

Is this possible to do ?

Joseph Chung Yin · Answer

@Tim Tøfte -

Glad it is working for you.  Please note that the notification events for the reporter (customers) via the portal are different then the project notification configuration scheme setup.

For Customers - The notifications setup is controlled via Project settings >> Customer Notifications.

For "Reporter" - The notification setup is controlled via Project settings >> Internal Notifications.

Hope this also helps.

Best, Joseph Chung Yin

Tim Tøfte · Answer

sorry, i got it to work now. When i changed request type to "service request"

Tim Tøfte · Answer

i have made an automation rule that notify the reporter i changed to. But the reporte dosent get further updates, just that one mail in the rule