Jira Notification Automation For Customers

Eitzaz Haider

 

Dear All,

I've encountered a frustrating issue with the Jira notification system. I set up an automation to send an email to all customers when the ticket status changes to "done" or "closed." The automation log and notification logs indicate that everything is functioning correctly, yet the customers are not receiving any notifications.

I have customers organized under an organization and also tested with customers without organization. I'm unsure what the problem might be. I've attached pictures for your reference and would appreciate any insights you can provide.

Thank you

Manoj Kumar Gangwar

Hi @Eitzaz Haider The issue is not with the automation rule. You need to check the below points:

1. Email Configuration: Check the email configuration in Jira. Make sure that the email server settings are correct and that there are no issues with the SMTP server.

2. Verify that the emails are not being marked as spam by customers' email providers. Ask customers to check their spam/junk folders.

3. Check the project's notification scheme to ensure that it includes the relevant events and that customers are set up to receive notifications for those events.