Organisations - Could we inactivate it?

Question

Hello all,

I have a use case : I have clients that left our company, but I still need the information about their tickets for my KPI's.

But I don't want to let them active in the Organization's functionalities.

Is it possible just to inactive them, or what would be a better way to handle this case please ?

Thanks in advance

Anca

Mohamed Benziane · Accepted Answer

Hi,

Yes you can make them inactive so they won't be allowed to log in. And you will still able be to find issue where they're the assignee or reporter.

Dirk Ronsmans · Accepted Answer

@Anca ILE ,

If they are portal only customers then you can revoke their access while leaving their information intact.

https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/