I'm an ORG ADMIN, inviting 2 new users to the team.
Invitation emails are not received.
Could be blocked by our email server.
We have whitelisted Atlassian domains listed on
https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/
But invitation emails are still not received.
Hello @Marco Laureano
If you’ve whitelisted Atlassian domains but invitations still aren’t arriving, try the following steps:
1. Have new users check their spam or junk folders, as invitations may be filtered there.
2. Resend invitation" to trigger a new email.
3. Consult your IT team to ensure that Atlassian's IP addresses are not blocked by firewalls or security settings.
If issues persist, contact Atlassian Support for assistance; they can verify the status of the invitations and identify any other problems.
Best Regards!
Dd
Hi Marco - Welcome to the Atlassian Community!
You should open a support ticket with Atlassian to check if the email address is on their Suppression List.
https://support.atlassian.com/contact/#/
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