Automatically Update a Custom Field

Taryn Lachter_ynlxl2

I am trying to use automations to update a custom field we have called "Stakeholder" which would assign a user within our company. 

I'd like it to be based on the ticket's creator - our system automatically assigns the reporter as the creator if it's an internal ticket - but I have tried both smart values below and neither work:

 

{{creator.displayName}}

{{issue.reporter.displayName}}

 

Trudy P Claspill

Hello @Taryn Lachter 

Is Stakeholder a user picker/People field?

If so then you can Copy the value from another user field (i.e. Creator) into it.

 

Click the ... button next to the data entry space for the field, and select COPY.

 

Click on the text that display in the entry field.

Click on the Field to copy value from and select Creator