How do I create custom project priority scoring?

Question

Hi there!

I'm looking to:

* Create several categories
* Each category has 4-5 text based options, each with a numerical assignment
* The total of the categories get added up to establish the priority
* The help seekers will start in JSM, then the score and choices need to port over to Jira to help establish priority amongst other projects.

Thanks!

Zach

Joseph Chung Yin · Accepted Answer

@Zach Goeppinger -

Are you referring to JSM asks raised by customers (i.e. support request)?  Please provide more details on your meaning of categories + How did you configure the custom field "Priority Scoring"?

-Best, Joseph

Aaron Pavez _ServiceRocket_ · Accepted Answer

Hi @Zach Goeppinger

This seems doable:

* Create several categories -> Custom field for this
* Each category has 4-5 text based options, each with a numerical assignment -> custom fiel type option or multi select
* The total of the categories get added up to establish the priority -> added up means to sum the score? doable with automation.
* The help seekers will start in JSM, then the score and choices need to port over to Jira to help establish priority amongst other projects. -> We need more info on this to better understand this part.

Regards