I need to log a ticket in JSM with a reporter being an external email address (non-user on JIRA Service Management) so that a two-way-communication is still available. Please let me know if doable - how. Many thanks
Hi @Irina Murisic
Yes, thats possible from the portal:
The user will be added as customer if they don't have a valid license.
They will get an email with the request.
Regards
Aaron
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