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Can a JIRA ticket created from another board be duplicated or show in my team managed board?

Jean Geraldine Gatus

I have a team managed Kanban Board. Out team wants to have visibility on all tickets created by us or are assigned to our team from different boards.

Is there a way to auto duplicate or can 2 Jira tickets be shown in 2 boards? I'm thinking that when the following fields reporter, assignee, and or team is/are from our team, the Jira ticket that was created will be visible from our own board.

Thanks in advance for your help

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Chi Am _Addon-Solutions_

Hi @Jean Geraldine Gatus

You just have to configure your filter well on each board.

Mikael Sandberg

Hi @Jean Geraldine Gatus,

Welcome to Atlassian Community!

No, team-managed boards cannot be configured to include issues from other projects, it can only show issues within the project. It is only work-managed projects/boards that can show issues from other projects since the board has a filter associated with it that can be changed.

Jean Geraldine Gatus

@Mikael Sandberg thanks for explaining this. Do you have any recommendations on how can we easily monitor tickets related to our team?

Mikael Sandberg

If your team's tickets are across multiple projects and you want to stay with your team-managed project then your options are limited. You could create a filter that shows all the issues, or you could use an app like Structure or JXL.

The best option would be to move to a company-managed project, because then you will be able to configure the filter that the board is using so it can include tickets from multiple projects.

Trudy P Claspill

@Chi Am _Addon-Solutions_

Welcome to the Atlassian community.

The filter for a Team Managed project's built in board cannot be modified.

Chi Am _Addon-Solutions_

Hi @Trudy P Claspill

Thank you for your message and yes indeed I did not notice that he was talking about a Team Managed project

Jean Geraldine Gatus

Thank you Mikael for your help! Have a great day!

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