Get accountId for users doesnot work through Postman

Question

Hi,

I'm trying to fetch the accountId for users as I need them for one of my APIs. We are populating the asset information from a source system into Jira and hence the need for accountId.

Trying to use the GET

/rest/api/2/user/bulk/migration for this but that didn't work. I get a 200 ok response but don't get the accountId for the users even though the users are present in the system.

Let me know if there is any other way to fetch the accountId parameter?

unknown · Answer

Does the problem happen for all users or only some users?

When you used the Get User endpoint, did it return accountId for the affected users?

If you have Managed Users (and might have an external user directory system in use), were you able to get the accountId via the Search for Users in an Organization endpoint via the Cloud Admin APIs?

LILANIS · Answer

Hi,

I'm using the below where organization is my organization name,

https://organization.atlassian.net/rest/api/2/user/bulk/migration?startAt=0&maxResults=10&username=LILANIS

This gives me 200 ok, but does not return the accountid

Response:

[    {        "username": "LILANIS",        "accountId": "unknown"    }]

Jehan Bhathena · Answer

Hi @LILANIS

Can you share a snippet of the Api of how you've configured it in Postman?

As per rhe documentation the API takes either username or key, can u share what you've selected?

https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-user-bulk-migration-get

Since you're trying to fetch the Account ID, you can try the Get All Users api https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-users/#api-rest-api-2-users-get instead, much simpler and will help fetch the complete list too.