Priority group for Queue cannot be deleted or changed

Question

I do not want to use a priority group as we are only a small team. Every time I want to remove the queues from the priority group, it gives me an error. If I try to delete the group, same error.

I have tried this on 4 different days, instances, etc and the same error keeps appearing.

How do I fix this?

Valerie Vliegen · Answer

I had the same error. Now we are on a paid version and the error is gone. Perhaps this is a bug in the free version?

Jehan Bhathena · Answer

Hi @ACN Helpdesk

If an error is consistent it may mostly be due to a backend issue.

Would suggest you make a ticket with the support team for them to help you investigate the Problem: https://support.atlassian.com/contact

Alternatively if you'd like to debug the issue yourself, open the browser network debug tab https://developer.chrome.com/docs/devtools/network, and then try to delete the queue. The network tab will capture the error based on which you can try to see what the issue is.