Service has been ended

Question

Hi!

Your invoice to us (Keuruun Sähkö Oy) has been probably sent to our former employee, so we haven't got it. Could You please send it to me?

We would really appreciate if You could reconnect our JIRA service ASAP :)

Best Regard,

Katja Hannikainen

Keuruun Sähkö Oy

Andy Heinzer · Answer

Hi @Katja Hannikainen

I am not seeing any services suspended under your account.  However your account is not a site-admin, nor billing/technical contact on any account either.  If you need to adjust something with the billing or invoice from Atlassian, I recommend reaching out via https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&support_type=customer

In turn this should allow you to create a CA ticket so that our customer advocates can assist you.

Andy

Aaron Pavez _ServiceRocket_ · Answer

Hi @Katja Hannikainen

Please reach out to Atlassian on this. They can help you with your instance:

https://www.atlassian.com/company/contact

We the community can't help you with that.

Regards