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Can I Extract a Field from Task Description to Set the Assignee in Jira?

sripal_martha

Hi everyone,

I’m working on an automation in Jira and need some help. Is it possible to extract a specific field from the task description to automatically set the assignee for a ticket?

For instance, I have a sent_user field in the description that contains a Gmail address, and I want to use this field to automatically assign the ticket to that user.

Any tips or examples on how to set this up with automation would be greatly appreciated!

Accepted answers

Mohanraj Thangamuthu

Hello, Good day. You can try to update a custom field with the email address of the user from the description and then copy the value from the custom field to assignee field.

https://community.atlassian.com/t5/Jira-questions/How-to-extract-an-email-address-from-issue-description-field/qaq-p/2413258

All comments

Mohanraj Thangamuthu

Hello, Good day. You can try to update a custom field with the email address of the user from the description and then copy the value from the custom field to assignee field.

https://community.atlassian.com/t5/Jira-questions/How-to-extract-an-email-address-from-issue-description-field/qaq-p/2413258

sripal_martha

Hi, thanks for your message! I used the following expression in the comment section:

Hi, @{{issue.description.match("(sent_user\":\"([^\"]+)").replaceALL("@,")}} this is test automation!
The output in the comment section was: Hi, @sripal.martha this is test automation!. However, it did not tag me in the comment section. Additionally, the automation rule failed to auto-assign the issue to me.

For the assignee, I used the smart value {{issue.description.match("sent_user\":\"([^\"]+)").replaceAll("@, ")}} but it didn’t assign the issue to me either.

sripal_martha

@Mohanraj Thangamuthu this is my automation rule

sripal_martha

audit log says user doesnot exist or you dont have required permissions but i'm the administrator for the project!

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