How to ensure an automation rule (triggered on issue transition) runs only one time per issue?

hpatani

If an issue is transitioned to a specific state more than once - I want to ensure the automation rule runs only once.

Is this possible?

Jeroen Poismans

Hi!

From the top of my head I would do this with an issue property or a checkbox on the issue, depending on your preference. If you have to see on the issue view whether the rule has run for this issue, you would need a custom field. If it should not be visible you might prefer a property.

So at the beginning of your rule:

• Get the property (eg. issue.processed.by.rule
• If it does not exist
  • Execute the rule
  • Set the property
• If it does
  • Skip the rule

Same for a custom field basically.

Hope this helps!

Jeroen