Best to use non personal jira account to configure "Azure DevOps to jira (Official)"?

Lena Sjölin

Hi!
We are investigating the app "Azure devops for Jira (Official)" and it looks like it really can be useful for our developers.
But we have a question regarding the jira account that does this configuration. 
If I as a site admin make this configuration and add an azure account (non personal). 
Will this be user dependent? If my jira account should be inactivated, will this app stop working? 
Do I need to make that azure account a site admin in Jira and log in as that user to make this configuration (no personal all the way)? 
I hope someone knows something about this. Have looked for info but have not been able to find anything, except that the user needs to be a site admin. 
Anyone have some input?

Jehan Bhathena

Hi @Lena Sjölin 

https://support.atlassian.com/jira-cloud-administration/docs/integrate-azure-devops-with-jira/

In theory, Usually for such apps there are 2 level of permissions that the apps check, first is the primary authentication i.e. your site admin user who has authenticated the connection and second the person who has logged in and is viewing the content if that user has sufficient rights to view the page being displayed. Having said this, Yes if your account is disabled the primary authentication fails and the app connection won't work until someone else authenticates the connection with the required permissions.

What I would suggest is to create a non-human service account that will be used explicitly for this connection so that your audit logs are clean and it doesn't flag any suspicious behaviour.