how do I add a user to the system-administrators group in confluence cloud?

Question

I am using Confluence Cloud and am trying to provide a user with full access to administer the site. I went to User Management > Username and added all of the Groups that are available. The groups are:

administators

balsamiq-mockups-editors

confluence-users

jira-administrators

jira-software-users

site-admins

However when I log in as this user he cannot do full site administration - e.g. he cannot delete a space, he cannot access all the space tools, etc.

What do I need to do to provide users with full admin permissions to everything in Confluence Cloud (same as what I have)?

Thank you!

Yusuf_Mayet · Answer

Hi,

I want to import a space in my Confluence Cloud, but it fails with an error that I dont have system-administrators priveleges.

How do I fix this?

Robert Massaioli _Atlassian_ · Answer

"same as what I have" Just put them in all of the groups that you are in. Simple.

Abdoulaye Kindy Diallo · Answer

The system administrator global permission is restricted in Atlassian Cloud applications. The sysadmin account is for Atlassian engineers for troubleshooting purposes. Below are a couple links that explain this in greater detail.

https://confluence.atlassian.com/display/CLOUDKB/Logging+in+with+the+Systems+Administrator+Account+in+Atlassian+Cloud

https://confluence.atlassian.com/display/ConfCloud/Restricted+functions+in+Confluence+Cloud

The administrator and site admin permissions should allow you to administer the instance.

Please note that in order to delete a Space, you'll need to be the space administrator. Having the global Confluence administrator permission doesn't grant that access, so you'll need to make sure that you get the admin access under *Space Tools > Permissions*.