Increase number agents

Question

Hello, we have 10 agents in our Standard subscription for Jira Service Management, we have just changed to a monthly pay and we'll need a couple of more licenses in the next days, how should we proceed to increase this? If we just granted new users will be automatically reflected in the billing, or do we need to communicate this other way. Thanks

Aaron Pavez _ServiceRocket_ · Accepted Answer

Hi @Sara

It is per agent per month. If you add an agent now, you will get the new price on your next monthly billing. Check the billing section for more details on what your bill is:

https://www.atlassian.com/software/jira/service-management/pricing

https://www.atlassian.com/licensing/jira-service-management#jira-service-management-cloud

Regards

Charlie Misonne · Accepted Answer

Hi Sara,

You will be billed for the amount of license you use. No need to formally request this.
You can just grant more users the JSM access and you will be charged for it

From https://www.atlassian.com/software/jira/service-management/pricing
About licenses and billing by user type

For monthly subscriptions, we’ll charge you for the following month’s subscription based on the exact number of Jira Service Management users you have. Add and remove agents as your team changes.