Can we capture the email response as comments

Question

Hello ,

I need to capture the email response in Jira as a comment.

If there is way to achieve this please do suggest.

John Funk · Accepted Answer

Hi Purnendu,

Jira should already capture the email response as a Comment if the user responds to the email coming from Jira and if they leave the issue key in the subject of the email.

Prachi Bolar · Accepted Answer

Hi Purendu,

Welcome to community :)

Please check if this helps in your case : https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Thank you,

Prachi