nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Add multiple reporters into one ticket

Kashif Rahman_imrb3f

HI,

Is there a way to add multiple requesters to a single ticket while creating it? The goal is that whenever I comment on the ticket or change its status, all the requesters will receive notifications.

Accepted answers

John Funk

Hi Kashif,

No, not to the actual Reporter field. However, you could create a new custom field of a User Picker (Multiple Users) type. Then you could store the additional users there. You could then add the custom field to your Notification Scheme for the project to notify the users in that field.

All comments

John Funk

Hi Kashif,

Yong Yang

Hi @Kashif Rahman

In JSM, we usually use "Shared with" in the portal to fulfill your requirement. The jira field behind is "Request Participants" and we can add more customer so as to let them notified.

Hope it helps,

Thanks,

Thanks @Yong Yang

Thanks @John Funk

You are welcome.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management