Why is my status transtion rule failing?

Manuel Malagon

I have a rule that is very simple and straightforward:

 

And this is my workflow:

 

I have a ticket that is in the "In Progress" status

 

 

I created a PR for that ticket but I got this error in the audit:

 

Why is the destination status not resolved? It is right there and the workflow has the transition to it! Also the current status is "IN PROGRESS".

What is going on?

Trudy P Claspill

Hello @Manuel Malagon 

From the Rule Details page, who is listed as the Actor for the rule?

From the Rule Details page, what is the Project Scope for the rule? If it is Global or multiple projects, what is the Type of the WGBMS project? Get that from the View All Projects page under the Projects menu.

Does the transition between In Progress and Ready To Review have any Conditions on it that limit who can execute the transition?