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Why do issues that are in the backlog with a resolution set to In Progress have a strike through

Mandi Chiancone

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Jobin Kuruvilla [Adaptavist]

You seem to be setting the resolution on the tickets during ticket creation. Check if the resolution field is on the create screen. If so, remove it from there. Resolution should be only set when the work on the issue is finished.

Once the ticket has a resolution, it will appear with a strike-through because JIRA treats them as resolved.

Mandi Chiancone

Hi Jobin,

Resolution is not on the create screen; however, it is on the edit screen and I have disabled the default setting for Resolutions.

Jobin Kuruvilla [Adaptavist]

Once it is on the edit screen, it will be set whenever someone edits the issue. Same result

Mandi Chiancone

So even if it is set to 'In Progress' it will have a strike through?

Jobin Kuruvilla [Adaptavist]

Yes. You should be changing the status, not setting resolution. Any resolution, irrespective of what it says, indicates that the story is done.

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