I have created a JSM help portal project without taking JSM license . Now i want to set automation .

Question

I want to set automation such that when customer raise request type . It should create a new issue in Another  Software board with auto assignee assigned. I don;t  have jsm license is there any solutions for this . Please share any automation , JQL query .

Aditya Mohanty · Answer

I have jira admin access can you tell mem steps how to set automation , so that when customer raise request the request should be automatically assigned to another software project board .

Yong Yang · Answer

Hi @Aditya Mohanty

I think you could ask your Jira Product Admin to help you with the cross-project automation rule creation. If you're with Jira Product Admin permission, you can do that too.

Thanks,

YY Bro