Customer and organization profiles is missing on the Features page on Service Management project

Question

In the documentation for managing organization detail fields, the first step is to turn on Customer and organisation profiles from the project settings/features page. Our features page only includes Board, Calendar, Alerts, On-call & Feature Lab.

We would like to add some extra fields for internal organisation ID and parent/tenant ID, but this isn't possible without customer and organisation profiles. Currently we can only edit the organisation name and manage email domains via the Customers page. We have 72 customers in the project currently.

Valerie Knapp_dpp5c6 · Answer

Hi @Kieran Fisher , yes, company managed projects have some features and functions that are not available in team managed projects. Here is the documentation, although it doesn't go into detail for each product, like JSM in this case - https://support.atlassian.com/jira-work-management/docs/what-are-team-managed-and-company-managed-projects/

Kieran Fisher · Answer

I think I have found the cause. The project we're using is team-managed but the project from the video is a company-managed. It seems that team-managed has essential features only while company-managed has advanced features. @Valerie Knapp can you confirm this for me?

Kieran Fisher · Answer

These are some of the features I'd expect to see (screen grabbed from a youtube video), but for some reason we're only seeing operations and views.