alert group

Gael Arnaud

Hi, 

The new grouping alert capabilities is not doing a great job! There was a switch to deactivate it but it disappeared.
I don't want alerts to be grouped, it is irrelevant, the grouping is mixing alerts unrelated and makes it very complicated and confusing to sort out alerts now.
Where is that switch to deactivate the group option? 

Thank you
regards, 
Gael 

Humashankar VJ

Hi @Gael Arnaud 

To manage the alert grouping feature in Jira, follow these steps. First, ensure your organization is part of the beta release for this experimental feature. Next, activate Atlassian Intelligence for Jira Service Management, which requires organization admin privileges.

To access the feature, navigate to the Alerts list from either Your Work or your team's Operations, and switch to List view. This will display both alert groups and individual alerts. To disable alert grouping, simply toggle off the "Show alert groups" switch, which will revert to displaying individual alerts.

Note that these steps require participation in the beta release and organization admin access for activating Atlassian Intelligence

For more help, refer the below article:

Group alerts using Atlassian Intelligence | Jira Service Management Cloud | Atlassian Support

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards