nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to filter JSM tickets with different satisfaction scores?

Christopher Carvalho_czfjed

How can I filter my JSM tickets that have different satisfaction scores?

Through basic filtering, I can only apply the satisfaction value once, and for a single value (either 5, 4 or 3, but not all of them).

I'd like to create a view where I can see all of my tickets that got a satisfaction survey responded to, instead of seeing only the ones that got 5 stars, 4 stars, or 1 stars...

Is there a way to do so? Thanks!

Accepted answers

Robert DaSilva_a432as

Hi @Christopher Carvalho ,

If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL

Satisfaction is not empty

This should return all items that have a reply.

Hope that helps!

Robert

All comments

Robert DaSilva_a432as

Hi @Christopher Carvalho ,

If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL

Satisfaction is not empty

This should return all items that have a reply.

Hope that helps!

Robert

Christopher Carvalho_czfjed

That was very helpful, thanks!

Hannes Obweger - JXL for Jira

Hi @Christopher Carvalho

I'm glad you were able to resolve this!

Just for future reference, if you want to perform a more advanced satisfaction search and analysis, I think you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns that aren’t natively available, including the date of satisfaction rating or the satisfaction comment.

This is how it looks in action:

Any questions just let me know,

Best,

Hannes

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management