Automation for ticket reminder and auto ticket closer

Kashif Rahman_imrb3f

Hi,

I need help creating an automation. The goal is to notify customers about items with a "Waiting for Customer" status every 7 days for 3 intervals. Additionally, I would like the ticket to be automatically closed if the customer doesn’t reply within 28 days.

I am very new to Jira, so I would really appreciate any detailed information you can provide.

Thanks in advance!

Cristian0791

Hi Kashif,

 

You can try:

For the first automation you can use:

When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -7

Then: Send Email

 

For the second automation you can use:

When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -28

Then: Transition the issue to "Done" 

And: Send Email (optional)