Issue with displaying fields in the customer portal in JSM

Question

Hi everyone, I hope you're all doing well. I'm having an issue with the fields that appear in an issue on the customer portal. I have this configuration in my Jira Service Management (photo 1), and photo 2 shows the view the customer has from their portal and in the 3rd photo. i show you the issue viewed from JSM, where that field does appear (Close Issue). Am I doing something wrong? Thanks in advance for the support!

Leo Prakash_Alvanium_ · Answer

Hi @Santiago Fernández ,

If you are open with 3rd party app solutions. you may want to try out our Extended JSM Portal - PRO | Atlassian Marketplace app which allows customers/clients to edit/modify requests after submission.

you can define who can edit the request after submission/creation also it allows you to render more fields on portal then system rendered fields

Regards,

Leo

Joseph Chung Yin · Answer

@Santiago Fernández -

I agreed with @Manoj Kumar Gangwar stated, however keep in mind that a client (customer) will not be able to edit the value once the issue is created in the Portal UI.

Best, Joseph Chung Yin

Manoj Kumar Gangwar · Answer

@Santiago Fernández you can add that field under edit screen. Check the issue type which issue type used in the request type and go the project setting> screen> edit screen then add the field. Then check