Due date to be set after 2 days when the user created a ticket today.

Seenivasan K

 

 

Users are selecting the due date on the same day when raising the request.

In Real-time, it is not possible to complete the request on same day.

So the system must restrict the user to selecting the date as today or tomorrow.

If the user is raising request today 23rd Oct, earliest date they can choose is 25th Oct.

NOTE: I'm working on Jira Work management

 

Samuel Gatica _ServiceRocket_

Hi @Seenivasan K 

Is your project a team-managed or Company-managed project?

• In a team-managed system, you can't have a read-only field; hence, people can only change the due date field.
• In a Company-managed project you can do the following:

Modify your Screen scheme, remove the Due date from the Create and Edit screen, and only show this in the View screen (the field will be read-only).
Create an Automation to update the Due date and add 2 days after the creation of the ticket.

 

I hope this helps!

Best regards

Sam